Customer Support
We're here to help. Reach our support team through any of the channels below.
[email protected]
Response within 1 business day
Phone
+1 (302) 252-5125
Mon–Fri, 9:00 AM – 6:00 PM (ET)
Office
104 Crandon Boulevard, 300-A
Key Biscayne, FL 33149 US
Submit a support request
Describe your issue and our team will get back to you by email.
Frequently asked questions
What are your support hours?
Our standard support hours are Monday to Friday, 9:00 AM – 6:00 PM Eastern Time. Clients with a support & maintenance plan receive extended coverage, including 24/7 response for critical incidents.
How quickly will I get a response?
We respond to all requests within one business day. Urgent issues affecting production systems for clients under a support plan are prioritized according to their service level agreement.
How do I request a new feature or change?
Send us a request through the form above or email [email protected] describing the change. We'll review it and reply with an estimate and timeline.
How do I delete my account or personal data?
Email [email protected] from the address associated with your account and request deletion. We'll confirm and complete the request as described in our Privacy Policy. You can also revoke third-party access (e.g., Google) from that provider's account permissions page.
How do I report a security issue?
Please email [email protected] with the subject "Security" and details of the issue. We investigate every report promptly and confidentially.
Where can I find your policies?
Read our Privacy Policy and Terms of Service.